I understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In my commitment to provide a unique and outstanding massage experience for each of my clients and out of consideration for my time, I have adopted the following policies:
Arrival
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for your massage. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
Cancellation Policy
24 hour advance notice is requested when canceling an appointment, except in cases of illness, emergency or inclement weather. Cancellations without 24 hour notice will result in a charge for your session, as that time has been set aside specifically for you.
Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive on time for your appointment. Time for your appointment has been arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your session will be expected.
Because I also respect your time, I will observe a minimum of 24-hours advance notice if I need to cancel or re-schedule your appointment. If I fail to give you that minimum notice, I pledge to offer your next massage at half the standard rate.
Causes for massage termination
Massages will be terminated for the following reasons. Payment will be expected.
- Massage will be terminated immediately if a client makes any sexual advances or requests. Even questionable sexual discussion can be cause for termination. Massage therapy is therapeutic in nature and in no way sexual.
- A session will not be conducted if the client is intoxicated, using drugs or threatening my safety, the safety of others in the building or themselves.